RETURN PROCESS & POLICY
- Exchange and return requests must be submitted within the following periods from the date of delivery:
Any longer return period required by applicable consumer protection laws will take precedence.Domestic Orders (South Korea): Within 7 days of deliveryEU & UK Orders: Within 14 days of deliveryOther International Orders: Within 7 days of delivery
- For exchanges or returns due to a change of mind, return shipping costs are the responsibility of the customer, where permitted by applicable law.
- If a returned item is selected for customs inspection upon arrival in South Korea, any resulting customs duties or inspection fees may be deducted from the refund amount, where permitted by applicable law.
- Returns that do not comply with our return policy may be rejected and sent back to the customer, subject to applicable law.
- Returned items must be in their original condition, unworn, unwashed, and unaltered.
- Items with removed or damaged tags, labels, or barcodes may not be eligible for a refund, subject to applicable law.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your financial institution, it may take up to 10 business days for the refunded amount to appear in your account.
- After shipping your return, please email us a photo of the return shipping receipt as proof of shipment.
- For any inquiries regarding exchanges or returns, please contact us via Channel Talk.
Please send all returns to the following address:
2F, 7-3, Pildong-ro, Jung-gu, Seoul 04624, Republic of Korea
CUSTOMER SERVICE
- All MIAOLA customer service inquiries are currently handled exclusively through Channel Talk, located in the footer of our website.
- Customer Service Hours: Monday–Friday, 11:00 AM–4:00 PM (KST)